Subscription Policy

Last updated: October 5, 2026

1. How your subscription works. When you choose “Subscribe” you pick your cigars, strength, quantity and delivery schedule (every 2 weeks or every month). Your subscription renews automatically and we charge the card you saved at checkout on each renewal date until you cancel. Each charge covers your cigars at your subscription price (15% off the regular price, plus any Buy More Save More discount), shipping as shown at checkout, and the sales tax and state vapor excise tax that apply to your delivery address. Taxes are set by states and can change; each charge uses the rates in effect on that renewal date.

2. Your agreement. At checkout you’ll see the recurring total and a separate box to agree to automatic renewal. We can’t start a subscription without it. We keep a record of your agreement.

3. Confirmations and receipts. After you sign up, we email a confirmation with your subscription terms and a link to cancel. After each renewal you get a receipt with the same information. Once a year we also email a reminder of your terms and how to cancel.

4. Cancel anytime, online. There’s no minimum number of deliveries and no cancellation fee. To cancel: log in → My Account → Subscriptions → choose your subscription → Cancel. The link is also in every subscription email. Cancelling takes effect immediately and stops all future charges. You can also email customerservice@cuvanaecigar.com and we’ll cancel within one business day. If you cancel after a renewal charge but before that order ships, email us and we’ll cancel the shipment and refund it; orders that have already shipped fall under our Refund Policy.

5. Manage your subscription. In My Account → Subscriptions you can pause and restart your subscription, update your shipping address and card, or cancel. To change your strength, quantity or delivery schedule, email customerservice@cuvanaecigar.com; we’ll apply it to your next delivery with no charge today.

6. Price changes. If we change the price of your subscription, we’ll email you at least 7 days (and no more than 30 days) before the new price applies, with a link to cancel. Changes in state tax rates aren’t price changes by us and apply automatically.

7. Failed payments. If a renewal charge fails, we’ll email you and retry. Your subscription is paused until the payment goes through or you cancel.

8. Age, delivery and state rules. You must be 21 or older. Every delivery needs an adult (21+) signature, and the recipient name must match the billing name. We can only ship to states where we’re allowed to ship. If we can no longer ship to your address because of a law change, we’ll pause your subscription, won’t charge you, and will let you know.

9. Our right to cancel. We may cancel a subscription if age verification fails, for suspected fraud, or if the law no longer lets us sell or ship to you. We’ll refund any charge for an order that hasn’t shipped.

10. Contact. Questions: customerservice@cuvanaecigar.com.