Shipping Policy

Last updated: October 5, 2026

Where we ship. We ship within the United States, only to states where we’re allowed to sell and ship vapor products. Use the ZIP checker on our FAQ page. If we can’t ship to your state, checkout will tell you.

Adult signature on every order. Federal law (the PACT Act) requires that an adult 21 or older sign for every delivery and show a valid ID. The carrier can’t leave your package at the door. The name on the shipping address must match the billing name, because that’s the name we age-verify.

What we can’t ship to. P.O. boxes, APO/FPO addresses, and freight forwarders. Packages can’t be redirected to a different person.

Processing time. Orders usually leave our warehouse in 1–3 business days (Monday–Friday, not holidays). You’ll get an email with tracking when your order ships.

Shipping cost. Standard Shipping is $14. Orders of $100 or more ship free. The cost is shown at checkout before you pay. Taxes, including state vapor excise taxes, are shown separately.

Missed deliveries. If no one 21+ is available to sign, the carrier will leave a notice and try again or hold the package for pickup with ID. If a package comes back to us because it couldn’t be delivered (no signature, wrong address, or refused), we’ll refund the product price and taxes, minus the original shipping cost, or reship it if you pay the new shipping.

Wrong address. Check your address before ordering. We can change it only before the order ships, so email us right away.

Damaged or lost packages. Because every delivery needs a signature, “delivered but not received” should be rare. If your package arrives damaged or never arrives, email customerservice@cuvanaecigar.com with your order number within 30 days (and photos if it’s damaged). We’ll work with the carrier and replace or refund it.

Subscriptions. Each renewal ships the same way and needs an adult signature each time.

Questions: customerservice@cuvanaecigar.com