FAQ
What is CUVANA?
CUVANA is a premium electronic cigar designed to replicate the feel, draw, and ritual of a cigar – without smoke, ash, or odor.
How long does each CUVANA last?
Approximately 1,200 puffs, depending on your draw length and frequency.
What nicotine strengths are available?
-
- 0mg ZERO nicotine
- 12mg
- 18mg
What does it taste like?
CUVANA delivers a cigar-inspired profile – warm, smooth, and refined.
Do I need to charge it?
No. Every CUVANA arrives fully charged and is 100% disposable.
Does it produce smoke?
No. It produces a smoke-free, ash-free vapor with no lingering smell.
Can I use it indoors?
There’s no smoke or ash, but many smoke-free laws include vaping. Check local laws and the venue’s rules before using indoors.
USAGE & STORAGE
How long is the shelf life?
Each unit has a 2+ year shelf life.
How do I use it?
Open the box and inhale gently – CUVANA activates automatically.
How should I store it?
Store at room temperature.
Avoid extreme heat or direct sunlight.
SHIPPING & RESTRICTIONS
Do you ship to my state?
Use the ZIP checker below to confirm.
State laws vary, and we comply with all vapor product regulations.
Do you ship internationally?
Not at this time.
Do I need to verify my age?
Yes. You must be 21+. We verify your age at checkout through AgeChecker.net, and an adult 21+ must sign for every delivery.
ORDERS & RETURNS
What if my order arrives damaged or faulty?
We’ll replace any faulty unit.
Email Customer Service and we’ll take care of it.
Do you accept returns?
Due to the nature of the product, we cannot accept returns on opened items.
Unopened units may be eligible depending on the situation.
Can I cancel my order?
Orders can be canceled before they ship.
Once shipped, they cannot be canceled.
SUBSCRIPTIONS
How does Subscribe & Save work?
Choose delivery monthly or every 2 weeks and save 15%.
Is there a minimum commitment?
No. Cancel anytime online in My Account → Subscriptions. No fees, no phone call.
Can I change my delivery schedule?
Yes. Email customerservice@cuvanaecigar.com and we’ll update it before your next delivery. You can pause or cancel yourself anytime in My Account → Subscriptions.
Can I switch nicotine strengths or quantity?
Yes. Email us and we’ll change it for your next delivery, with no charge today.
WHOLESALE
Do you offer wholesale pricing?
Yes. Golf courses, lounges, cigar shops, vape retailers, and online stores may apply.
How do I register?
Email customerservice@cuvanaecigar.com with your business name, state, tobacco/vapor license and resale certificate.
CUVANA RESERVE
What is CUVANA Reserve?
Our email list for early access and offers. Sign up at the bottom of any page.
Can we ship to you?
Need more help?
Send us a message and we’ll reply by email.